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When it comes to data center capacity planning - even if you can look into a crystal ball, the most important thing is that you still need to know your demand.

If your existing OSS is unable to detect degradations and outages and provide prompt information to isolate problems quickly, it might be time to rethink your OSS. Find out how to go about selecting a new OSS software solution.

Business is booming for data center providers. Those that set up a full-blown central NOC to manage and monitor data center equipment can expect continued success. Here's what you need to know.

Digital transformation projects can have different goals but what they often lack is a good understanding of the current state of processes or systems. In order to understand the current state of processes and systems, business process analysis must be performed, and existing business processes and systems must be described and documented.

Data centers are centralized locations with computing and telecommunication resources storing servers, storage systems, databases, devices, networks, software and applications. Growth of big data and cloud computing has led to data centers evolving far beyond just stacks of servers placed in rooms under air conditioning.

Federated architecture is a well known principle in business and enterprise architecture that allows interoperability and information sharing between semi-autonomous de-centrally organized systems or applications.

Running a telecom business today is fundamentally different than it was twenty or thirty years ago. The level of complexity of telecom networks doesn't leave telecoms any other option but to strongly rely on modern OSS and BSS systems to keep their business competitive and customers satisfied.

Building a fiber optic network is always a huge investment for a telecom operator and even basic optimization can lead to huge savings in absolute amounts.

With the popularity of artificial intelligence technology on the rise, many of the larger software companies have created services that allow users/companies to have access to A.I. tools for their own projects and software solutions. These services range from optical character recognition, natural language processing to image recognition.

In order to move from the network centric view to a service or customer centric view, an additional software solution is required that would determine end customer service status automatically based on different data sources. This transition requires the implementation of a Service Quality Management solution (SQM) and the establishment of a Service Operating Center (SOC) or Service Management Center (SMC).