Resource Room

With the popularity of artificial intelligence technology on the rise, many of the larger software companies have created services that allow users/companies to have access to A.I. tools for their own projects and software solutions. These services range from optical character recognition, natural language processing to image recognition.

In order to move from the network centric view to a service or customer centric view, an additional software solution is required that would determine end customer service status automatically based on different data sources. This transition requires the implementation of a Service Quality Management solution (SQM) and the establishment of a Service Operating Center (SOC) or Service Management Center (SMC).

Network monitoring is a set of mechanisms and tools that provide network administrators with visibility into network traffic, the past and current state of the network, network performance, the health and availability of infrastructure and services, as well as security breaches that occur within the network.

Industrial IoT (IIoT), a subset of the larger IoT, focuses on the specialized requirements of industrial applications, such as manufacturing, oil and gas, and utilities. Although IoT and IIoT share common technologies (sensors, cloud platforms, connectivity, and analytics), the similarities end there.

"Customer experience management", "customer’s digital journey”, “elevated customer experience”, “digital transformation” – the internet screams with buzzwords and buzz expressions. All telecoms are running huge digitalization agendas, but if you ask end customers about their service satisfaction level – the picture turns a bit grim.

Inceptum’s Metaswitch API enables telecom service providers to simplify and speed up their voice service configuration and activation processes by providing a simple means of automatization.

Backup and restore procedures depend heavily on the amount of data, system availability and export period. Business strategy should define a disaster recovery plan within a business continuity plan.