Resource Room

Resource Room

Inspiring innovation and growth by sharing telecom OSS and NMS knowledge and news

Blog

Transition from resource monitoring to service quality monitoring

In order to move from the network centric view to a service or customer centric view, an additional software solution is required that would determine end customer service status automatically based on different data sources. This transition requires the implementation of a Service Quality Management solution (SQM) and the establishment of a Service Operating Center (SOC) or Service Management Center (SMC).
Blog

Modern approaches to network monitoring

Network monitoring is a set of mechanisms and tools that provide network administrators with visibility into network traffic, the past and current state of the network, network performance, the health and availability of infrastructure and services, as well as security breaches that occur within the network.
Blog

Field service management in the era of the Industrial Internet of Things (IIoT)

Industrial IoT (IIoT), a subset of the larger IoT, focuses on the specialized requirements of industrial applications, such as manufacturing, oil and gas, and utilities. Although IoT and IIoT share common technologies (sensors, cloud platforms, connectivity, and analytics), the similarities end there.
Blog

The first step for improving Service Quality Management is boosting your OSS

"Customer experience management", "customer’s digital journey”, “elevated customer experience”, “digital transformation” – the internet screams with buzzwords and buzz expressions. All telecoms are running huge digitalization agendas, but if you ask end customers about their service satisfaction level – the picture turns a bit grim.
Blog

How to backup PostgreSQL in mass volume production environments

Backup and restore procedures depend heavily on the amount of data, system availability and export period. Business strategy should define a disaster recovery plan within a business continuity plan.