UMBOSS Use Cases
Consolidate alarms from multiple network domains to get a unified view over your network
Alarms arriving from everywhere Remember the last time you experienced a major outage in the network? You had to provide a list of customers and services affected, but you had unrelated fault management systems for separate network segments. Your engineers had to respond promptly but did not have the capability to get proper data on…
Manage network performance across domains to get complete insight into its health
Which performance system is for what? Consider the following example: a telecom provider has a FTTH network managed by its own vendor-specific (e.g., Huawei 2000) element management system (EMS), DWDM with its own EMS (e.g., Ericsson SOME), and its core network monitored with generic PM. All three systems work independently from each other as they…
Raise NOC/SOC operations to a new level
Proper data available in a NOC/SOC ensures great customer support If you ever worked in a NOC/SOC or have been responsible for its operation, you understand how stressful and challenging it is to run operations when the number of incidents is huge and you have to protect the reputation of your organization. Having insufficient relevant…
Localize alarms in your network quickly and precisely with alarm enrichment
Getting operational data fast is crucial Imagine a simple situation where upon receiving an alarm, you can proactively inform your customer that there’s an issue and it’s being taken care of. Now that’s amazing customer service. When an alarm occurs, being able to quickly access operational data on alarm nature, location, affected services and customers…
Automatically discover network inventory data to get your whole network under control
Let’s see what’s out there in my network You must have faced the situation where you had no idea what devices were in your network or data center. Maybe you even suspected that new devices were added or removed without your knowledge and consent… In telecom, data center and complex enterprise environments, a network is…
Discover your network’s topologies to learn how it’s all connected
Can you really know how your network is actually interconnected? Network engineers often lose a lot of time by manually identifying how devices are connected while troubleshooting a network issue. They connect on one device, find what interfaces are configured, find the next hop, then connect to the next device and so on … an…
Continuous scanning assures your whole network is being monitored
No, you’re not going insane…that device was just added without consent When the network you are responsible for is constantly changing, it’s logical to implement change management processes. But enforcing them is a whole other ballgame – as you can never be sure that people are following the procedures. Regardless of the constraints imposed by…
Prevent disaster by monitoring the environment of your Data Centers and PoPs
Facility emergencies are so much fun – NOT! We all have faced it. Power outages and equipment overheating are at the top of the list for any telecom or enterprise IT when technical issues arise. A power outage makes you nervous as you rely on your UPSs, fixed power generators or mobile power generators that…
Bring telco to enterprise by simply sharing your NOC
Wondering how to use your NOC as a profit center & boost satisfaction of your B2B customers? Being a great telecom means engaging all technical and human resources to offer maximum content and quality to your customers. This is especially true when dealing with enterprise (B2B) customers. What can you additionally offer your customers when…
Boost telecom B2B sales with your OSS data
B2B sales are the forefront of your telecom’s reputation and success Technology and sales departments rarely work well together. Two separate worlds with two different mindsets. However, good cooperation between the two is crucial for a telecom’s success, at least when B2B fixed and cloud business is concerned. When service outage and degradation hits you…
Minimize field activities caused by power outages
The whole network suffers without electricity We as network and service operations engineers often tend to forget that our network, data center, cloud, and customer services all depend on one essential resource – electric power. And when there is an outage, services go down. This has an impact on both your core and access network…
Manage power and cooling growth in your data center efficiently
DC capacity planning without live data makes expansion costly Your organization must have faced the following problem: you have to manage power, cooling, and space capacity in your data center, but the only consumption projections you have are based on data sheets from vendors. If you follow this approach, you regularly end up with either…
Document data center resources with automated discovery
Populating DCIM software for my data center is really a pain When your data center starts growing in size, you’re faced with the challenge of finally implementing DCIM software to document it. But buying DCIM software is just the beginning. You have to: import all DC data; remember to update information that is being changed…
Meraki & ClearPass: why you need unified WiFi service management
When there is limited visibility in your WiFi environment, umbrella cross-domain monitoring is a must! It is not unusual for organizations to decide to go with a multi-vendor setup to provide public WiFi Internet access to its internal and external users and customers. In such cases, a typical environment might consist of the following elements:…
Correlate IaaS VMware and network alarms to fix issues fast
Siloed troubleshooting just doesn’t cut it in data center provider environments Many data centers provide IaaS by using a VMware technology platform that runs on computing and data storage (SAN) hardware. Furthermore, the IaaS is combined with the data center provider’s network and connectivity services. Usually, there are separate teams that monitor the VMware platform,…